Avero Rotorua – Privacy Policy

Last updated: 1st December, 2025

Avero Rotorua (“we”, “us”, “our”) is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information in accordance with the New Zealand Privacy Act 2020.

Information We Collect

We may collect the following information:

• Name, address, phone number, email address

• Payment details (processed securely through third-party providers; we do not store full card information)

• Booking information and stay history

• Communications with us (emails, messages, forms submitted via our website)

• Website usage information (cookies, analytics)

How We Use Your Information

We use your information to:

• Process and manage bookings

• Provide guest services and respond to enquiries

• Improve our website and services

• Meet legal and regulatory obligations

• Send important updates about your stay (e.g., confirmation emails)

We do not sell or trade your personal information to third parties.

Third Parties

Your information may be shared with trusted providers only when necessary, such as:

• Booking platforms (e.g., Booking.com)

• Payment processors

• Website/IT service providers

These providers are required to protect your information.

Cookies

Our website may use cookies for basic functions and analytics. You may disable cookies in your browser settings.

Your Rights

You may request:

• Access to the personal information we hold

• Corrections to inaccurate information

To make a request, contact us at info@averorotorua.co.nz

Contact Us

If you have questions about this policy, please contact:

Avero Rotorua

18–20 Trigg Avenue, Fenton Park, Rotorua 3010, NZ

Email: info@averorotorua.co.nz
Phone: +64 7 347 7659